DKB Client Success Story
One Secure IT Environment Across Three Offices and a Remote Workforce
When a real estate investment firm with offices in Dallas, Austin, and the Chicago area needed consistent IT across every location, DKBinnovative became its managed IT and security partner.
DKBinnovative resolved more than 1,600 support requests for over 90 users, rolled out an enterprise password manager and MFA, and moved the team to Microsoft Teams as staff shifted to remote work.
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The Challenge
The firm managed investor and property data across three offices, relying on Microsoft 365, secure file sharing, and property accounting software.
Critical concerns included:
- Protecting investor and financial data from phishing
- Securing weak and reused passwords across the team
- Keeping three offices on one consistent standard
- Supporting secure file sharing with investors
- Moving staff to remote work without downtime
Each office had its own servers, printers, and internet connections that needed consistent support.
Solution & Response
DKBinnovative delivered remote support backed by proactive monitoring and layered security controls.
Actions taken included:
- Rolling out an enterprise password manager to every user
- Enabling multi-factor authentication on Microsoft 365
- Reviewing and blocking more than 80 spam and phishing emails
- Responding to 17 dark web credential exposure alerts
- Supporting a business email compromise investigation
- Deploying Teams, Zoom, and remote printing for home offices
Staff submitted requests through email and the client portal, so every office reached the same team.
Preventative Recommendations
To strengthen long-term security across every office, DKBinnovative recommended several proactive measures and operational safeguards, including:
- Enforcing multi-factor authentication for every user and device
- Requiring callback verification for all payment change requests
- Continuing dark web monitoring and phishing awareness training
- Expanding server storage to prevent capacity alerts
- Consolidating chat and meetings onto Microsoft Teams
- Standardizing onboarding and offboarding across all offices
Overview
A real estate investment firm with more than 90 users across offices in Dallas, Austin, and the Chicago area depended on Microsoft 365, cloud file sharing, and specialized accounting and check-printing systems. The firm engaged DKBinnovative to manage its servers, network, workstations, and security, entirely remotely.
Key Outcome
DKBinnovative resolved more than 1,600 support requests remotely across three offices. 72% took an hour or less of technician time, and every dark web and phishing alert was investigated.
Business Impact
Without managed security, the firm faced risks, including:
- Fraudulent payments from compromised email
- Exposure of investor and financial data
- Account takeover from leaked passwords
- Inconsistent tools and support by office
- Lost productivity during the remote shift
Results
DKBinnovative gave the firm one consistent, secure IT environment across three offices. With a company-wide password manager, multi-factor authentication, credential monitoring, and responsive support, the team protected investor data, contained phishing threats, and kept staff productive through the move to remote work.