DKB Client Success Story
Steadier, Quieter IT for a Busy Consulting Firm
When a Fort Worth consulting firm needed one partner to run its email, servers, and client systems, DKBinnovative became its long-term managed IT provider.
DKBinnovative has resolved more than 500 support requests, stopped a sustained wave of spam, kept remote consultants connected by VPN, and cut annual ticket volume by nearly 80%.
Download the One-Pager
Get this case study as a shareable PDF — ideal for forwarding to leadership, your board, or your compliance committee.
The Challenge
The firm relied on on-premises Exchange, SharePoint, and a client management database, with consultants working in the office and in the field.
Critical concerns included:
- Stopping a flood of spam reaching staff inboxes
- Keeping the client management system available
- Connecting field consultants securely by VPN
- Supporting email on a growing number of mobile devices
- Maintaining printers, workstations, and network equipment
Recurring issues in these areas kept support volume high in the early years of the partnership.
Solution & Response
DKBinnovative delivered remote support backed by server monitoring, email filtering, and endpoint protection.
Actions taken included:
- Tuning spam filters and blocking the domains sending junk
- Restoring the client management system during 29 outages
- Setting up and supporting SonicWall VPN for remote staff
- Configuring email on staff phones, tablets, and laptops
- Remediating malware, phishing, and compromised accounts
- Onboarding and offboarding consultants and staff
Most requests arrived by email, and 71% took an hour or less of technician time to resolve.
Preventative Recommendations
To reduce recurring issues and strengthen long-term resilience, DKBinnovative recommended several proactive measures and operational safeguards, including:
- Enforcing multi-factor authentication on email and remote access
- Moving remaining on-premises services to Microsoft 365
- Backing up the client management database and cloud data
- Replacing aging workstations on a planned refresh cycle
- Providing security awareness training to spot phishing
- Standardizing onboarding and offboarding for staff accounts
Overview
A Fort Worth consulting firm with 29 active users depended on email, a shared SharePoint site, file servers, and a database-driven client management application to serve its clients. The firm engaged DKBinnovative to manage its servers, network, workstations, and users, almost entirely remotely.
Key Outcome
DKBinnovative resolved more than 500 support requests, nearly all remotely, and reduced annual ticket volume by nearly 80% as recurring issues were fixed at the source.
Business Impact
Without managed IT, the firm faced operational risks, including:
- Lost time sorting spam and junk email
- Client work stalled by database outages
- Malware spread through infected email
- Downtime from aging or failing workstations
- Field consultants cut off from shared files
Results
DKBinnovative gave the firm a long-term IT partner that made its technology more reliable year over year. By fixing recurring problems at the source, filtering spam, and keeping client systems and remote access available, the team cut annual support volume by nearly 80% and let consultants focus on their clients instead of their computers.