DKB Client Success Story
Securing a Globally Mobile Healthcare Team Without Slowing It Down
When a Dallas-based healthcare services company needed to protect sensitive data while its staff worked from home, the office, and abroad, DKBinnovative became its fully remote IT and security partner.
Over four years, DKBinnovative resolved 330 support requests, locked down Microsoft 365 with location-based access controls, and granted secure access as employees traveled across Europe, Asia, and Latin America.
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The Challenge
The organization handled sensitive client and health information across a cloud-first Microsoft 365 environment, with no in-house IT department.
Critical concerns included:
- Protecting sensitive data in email and file sharing
- Allowing access abroad without opening the door to attackers
- Detecting leaked credentials and phishing attempts
- Keeping laptops compliant, encrypted, and up to date
- Supporting Teams, OneDrive, and SharePoint for daily work
As the team grew, annual support volume doubled between 2022 and 2023.
Solution & Response
DKBinnovative delivered fully remote support built on layered Microsoft 365 security and proactive monitoring.
Actions taken included:
- Enforcing conditional access that blocks sign-ins by location
- Approving time-limited exceptions for staff traveling abroad
- Monitoring the dark web for exposed employee credentials
- Blocking malicious domains with DNS-layer filtering
- Configuring encrypted email for sensitive communications
- Imaging and enrolling new laptops to meet device compliance
Around two-thirds of requests came through the client portal, so staff could report an issue from anywhere and get back to work.
Preventative Recommendations
To strengthen long-term security and keep a distributed team productive, DKBinnovative recommended several proactive measures and operational safeguards, including:
- Requiring phishing-resistant multi-factor authentication for all users
- Formalizing a travel request process for location-based access
- Backing up Microsoft 365, including OneDrive, SharePoint, and Teams
- Standardizing onboarding and offboarding for users and devices
- Continuing dark web monitoring and security awareness training
- Reviewing SharePoint storage and sharing permissions regularly
Overview
A Dallas-based healthcare services company with 33 active users ran its business on Microsoft 365, Teams, OneDrive, and SharePoint, with staff in the office, at home, and traveling internationally. The organization engaged DKBinnovative to manage its devices, users, network, and security, all delivered remotely.
Key Outcome
DKBinnovative resolved all 330 support requests remotely over four years, handled 17 international access requests under location-based security policies, and acted on every dark web and suspicious sign-in alert.
Business Impact
Without managed security, the organization faced risks, including:
- Exposure of sensitive client and health data
- Account takeover from leaked or phished credentials
- Unauthorized sign-ins from foreign locations
- Lost files in OneDrive and SharePoint
- Traveling staff locked out of critical tools
Results
DKBinnovative gave the organization a secure, fully remote IT operation that grew with the business for four years. With location-based access controls, credential monitoring, and responsive support, the team protected sensitive data while employees worked from home, the office, and abroad, without losing access to the tools they needed.