DKBinnovative delivers 24/7 helpdesk coverage, SOC-aligned cybersecurity controls, and audit-ready compliance documentation to DFW investment firms, RIAs, accounting and law firms, healthcare practices, and financial services companies. 22 years serving Plano, Frisco, Irving, and North Dallas — with a measured 3-minute average response time, 78% first-call resolution, and 98.14% client satisfaction.
24/7 Helpdesk With Published Metrics
DKBinnovative’s measured 2025 average across the metroplex was a 3-minute first response time, 78% first-call resolution, and 98.14% client satisfaction (CrewHu, every interaction). 46-engineer team structured for surge capacity, not minimum-viable-coverage. Premium VIP & White-Glove tier for executive, finance, and compliance leadership delivers dedicated priority routing, named senior technician assignment, and sub-15-minute first response targets regardless of overall ticket volume.
In-House 24/7 Security Operations Center
DKBinnovative runs its own SOC — no third-party MSSP intermediary, no alert pass-through markup. EDR, MDR, threat hunting, vulnerability management, dark web monitoring, and incident response delivered by named DKBinnovative analysts. Phishing-resistant MFA (FIDO2 keys, passkeys) deployed by default for executive, finance, and IT-admin roles. The SOC and the helpdesk are separate functions with separate escalation paths — neither competes with the other for after-hours coverage.
Not Sure If We Support Your Industry? We specialize in building flexible, adaptive solutions for organizations across all industries. If you’ve got tech challenges, we’ve got the Command Center to solve them.
SOC-Aligned, Audit-Ready Compliance Documentation
The vCISO program builds and maintains continuous evidence aligned to SEC Regulation S-P, FINRA Rule 3110, the SEC Cybersecurity Rule, HIPAA, HITECH, GLBA, FTC Safeguards Rule, PCI DSS, NIST CSF, CMMC, CIS Controls, ISO 27001, and Texas SB 2610. Vulnerability scans, patch dashboards, MFA coverage reports, change documentation, vendor risk register, and quarterly access reviews all produced as standard deliverables — not on-demand under examiner pressure.
Local IT support across Plano, Frisco, Irving, North Dallas, and the broader metroplex from offices at 1400 Preston Rd Ste 400 (Plano), 1701 Legacy Dr Ste 1450 (Frisco), and 7301 State Hwy 161 Ste 148 (Irving). Same engineers, same SOC, same vCIO across every location. Both managed IT and co-managed IT delivered from one 46-engineer team — flex between models without a vendor switch as your internal IT staffing changes.
